Refund Policy

At hostshift.in, we strive to provide top-quality web hosting services. We understand that sometimes things don’t go as planned, and we want to make sure you have a clear understanding of our refund policy.

1. Eligibility for Refund

• Money-Back Guarantee: We offer a 7-day money-back guarantee on all our web hosting, reseller, and master reseller hosting plans. This applies if you have a technical issue with our server and we are unable to resolve it.
• Refunds After 7 Days: Cancellations made after 7 days are eligible for a 50% refund of the total plan amount. Please note that this 50% refund applies only to users who purchase a 1-year plan.
• Web Design & Setup: No refunds are provided for Web Hosting Website Design or Server Setup once the work is completed.

2. Non-Refundable Items

The following items and services are strictly non-refundable:

• Installation fees, VPS, and Dedicated servers.
• SSL certificates and software licenses.
• Custom software installs.
• Hosting themes or templates purchased from hostshift.
• Setup fees charged for the initial configuration of services.

3. How to Request a Refund

• Contact Us: To request a refund, please contact our support team via support@hostshift.in within the first 30 days of your subscription.
• Details Required: Provide your account details and a clear reason for the refund request.
• Processing: Once approved, the refund will be processed within 5-7 business days to the original payment method.

4. Termination and Cancellation

• Cancellation by Customer: You may cancel at any time. Refunds will be issued based on the 7-day guarantee or the 50% rule for 1-year plans as mentioned above.
• Termination by Hostova: We reserve the right to terminate services at our discretion. In such cases, a pro-rated refund for the unused portion may be provided if applicable.